We offer the following shipping options:

• Standard Shipping: 5–8 business days
• Express Shipping: 2–3 business days
• Overnight Shipping: Next business day (order before 12pm)

All orders are processed and dispatched within 1 business day of being placed.

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate applied at checkout depending on your location.

Yes, we ship to most countries worldwide! International shipping times are typically 7–14 business days depending on your location and local customs processing. Please note that international orders may be subject to import duties and taxes which are the responsibility of the customer.

Once your order is dispatched you'll receive a confirmation email with your tracking number. You can track your order anytime by visiting our Track Your Order page and entering your tracking number. If you haven't received a tracking email within 2 business days of ordering please check your spam folder or contact us.

If your order hasn't arrived within the estimated delivery window, please first check your tracking link for updates. If your tracking shows delivered but you haven't received it, check with neighbours or your building's reception. If you're still having trouble, contact our support team and we'll investigate and make it right for you.

Using the whitening strips is simple:

• Brush and dry your teeth before applying
• Peel the strip from its backing and apply the gel side to your teeth
• Press gently to ensure full contact with your teeth
• Leave on for 30 minutes
• Remove and discard the strip — no rinsing needed
• For best results, use once daily for 14 days

Avoid eating, drinking, or smoking for 30 minutes after use.

• Place one strip on your tongue and let it dissolve — takes about 30 seconds
• The formula will spread naturally through your mouth
• Do not eat or drink for 15 minutes after use
• Use morning and night for best results
• Safe for daily use

• Use first thing in the morning before drinking or eating
• Stick your tongue out as far as comfortable
• Place the scraper at the back of your tongue
• Gently glide forward toward the tip — repeat 5–7 times
• Rinse the scraper between each pass
• Rinse your mouth with water when finished

Clean your scraper with warm water and soap after each use.

• Charge fully before first use (approximately 2 hours)
• Apply a pea-sized amount of toothpaste to the brush head
• Turn on and guide gently along your teeth — let the brush do the work
• Brush for the recommended 2 minutes (the built-in timer will guide you)
• Enable the blue light whitening mode by pressing the mode button for extra whitening
• Rinse the brush head after every use

Replace the brush head every 3 months for optimal results.

Absolutely — our products are designed to complement each other! A popular combination is:

• Morning: Tongue scraper → Electric toothbrush → Mouthwash strip
• Evening: Whitening strips → Electric toothbrush → Mouthwash strip

This full routine gives you the best possible results across all aspects of oral care.

Yes — all Care Collective products are dermatologist approved and formulated to be safe for everyday use. Our whitening formula is designed to be gentle on enamel while still delivering professional-grade results. We do not use any harmful bleaching agents or abrasives that could damage your teeth.

Our formula is specifically designed to minimise sensitivity. The vast majority of our customers experience no sensitivity at all. If you do experience mild sensitivity, we recommend:

• Using the strips every other day instead of daily
• Using a sensitive toothpaste alongside the strips
• Reducing usage time to 20 minutes

If sensitivity persists, discontinue use and consult your dentist.

Yes! All Care Collective products are 100% vegan and cruelty-free. We never test on animals and our formulas contain no animal-derived ingredients.

While our products are formulated to be safe, we always recommend consulting your doctor or dentist before using any whitening products during pregnancy or while breastfeeding. The tongue scraper and electric toothbrush are generally considered safe for use during this time.

Our whitening strips and mouthwash strips are recommended for ages 16 and above. The tongue scraper and electric toothbrush can be used by younger users under parental supervision. When in doubt, consult your child's dentist before use.

We accept all major payment methods including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay and Google Pay
• Afterpay (buy now, pay later)

All transactions are secured with SSL encryption for your safety.

We process orders quickly so please contact us immediately if you need to make changes. We can modify or cancel orders within 2 hours of purchase. After that, your order will have been dispatched and we're unable to make changes.

Please contact us as soon as possible with your order number and the correct address. If your order hasn't been dispatched yet we can update it. If it has already been sent, we'll do our best to help but unfortunately we cannot guarantee address changes after dispatch.

At checkout, look for the "Discount code" field and enter your code there, then click Apply. The discount will be deducted from your order total before payment. Only one discount code can be applied per order. If your code isn't working, check that it hasn't expired or that your order meets the minimum requirements.

Absolutely. Our store is powered by Shopify which uses industry-leading SSL encryption to protect your payment information. We never store your card details on our servers. All transactions are processed through secure, PCI-compliant payment gateways.

Most customers notice a difference within the first 4 days of consistent use. Visible whitening typically begins around day 7 and full results are achieved by day 14. For fresh breath products, many customers notice an improvement within the first 24–48 hours.

Whitening results typically last 3–6 months depending on your diet and lifestyle habits (coffee, tea, and red wine can stain teeth faster). We recommend a maintenance routine of using the strips once or twice per week after completing the initial 14-day program to maintain your results.

Results can vary based on the type and severity of staining. Intrinsic stains (staining from within the tooth) are harder to treat than surface stains. If you've completed the full recommended usage and haven't seen results, please contact our support team — we're committed to making sure every customer is happy and will work with you to find a solution.

Our whitening products are designed for natural teeth only. They will not whiten crowns, veneers, bonding, or fillings. If you have dental work, the whitening strips may cause uneven results as your natural teeth whiten but restorations remain the same shade. We recommend consulting your dentist before use if you have significant dental work.

Care Collective is designed to deliver professional-grade results at a fraction of the cost. Professional in-office whitening can cost $300–$1,000+ per session. Our products deliver comparable results for everyday surface and moderate staining at home, on your schedule. For severe or intrinsic staining, professional treatment may still be recommended.